FAQs

Do you have a physical store?
Not yet! The Universal Piano Shop is a 100% online store. We operate from Sydney, with:

• a business address on Sussex Street for mail, and
• a separate Sydney facility where we store and pack our stock.

Are you based in Australia?
Yes, we’re based in Sydney, NSW. 

Where can I contact you?
Please visit our Contact Us page for our details.

Will I receive a confirmation email after my order?
Absolutely! All orders receive a confirmation email if an email address was entered at checkout.

• If you only entered a mobile number, you may not have received one.
• Please check your junk/spam folder and your mobile messages.
• Still nothing? No problem. Just Contact Us and we’ll happily provide you with personalised service and an update on your order.

Do you accept bulk or wholesale orders?
Yes, we’d love to hear from you. Please contact us directly to discuss wholesale pricing and volume orders.

How long does shipping take?
Please visit our Shipping & Delivery page details based on the country of delivery.

I found you on YouTube — do you sell MIDI files?
We offer sheet music and MIDI files for select covers. Please check the YouTube video description for current availability and links.